Qualified refrigeration requests — not just a contact form
A warm walk-in at 2 AM runs on a spoilage clock. The intake asks whether product is at risk and captures the nameplate, so the emergency call brings the right compressor part on the first roll.
The questions this niche actually needs
A blank “how can we help?” box gets you a callback and three more questions. Here's what the commercial refrigeration intake asks up front, so the request arrives ready to act on.
- What's happening — box not holding temp, case running warm, ice machine down, or a suspected leak?
- Is product or inventory at risk right now?
- Which unit — walk-in cooler, freezer, reach-in, ice machine, or a rack?
- Current temperature reading, if there's one on the display?
- A photo of the data/nameplate plate and the unit.
Try it — this is the real form
The same engine a paying business would use, running in demo mode. Answer a couple of questions and watch the brief that would land in the owner's inbox. Nothing is emailed and no account is created.
The real form — go through it yourself
What lands in your inbox
Answer on the left — each answer prints here, then the finished brief lands after you submit.
What the photo does here
A nameplate photo tells the tech the compressor model and control board before dispatch. An emergency call then brings the right part instead of becoming a diagnose-only trip and a second visit. On a spoilage clock, the first-roll fix is what matters.
Service: Commercial refrigeration Problem: Walk-in cooler or freezer not holding temperature Priority: Emergency — product reported at risk Unit: Walk-in freezer · Reading: ~24°F (should be 0°F) · Manufacturer: not sure Location: distribution warehouse, 30318 Preferred contact: phone Dictated in Spanish (sample) Customer's words — Spanish (sample): “El congelador no enfría y la comida se está echando a perder.” English (sample): “The freezer isn’t cooling and the food is starting to spoil.” What a dispatcher would note: rising box temperature on a freezer points to a defrost, airflow, or refrigerant issue — worth confirming whether the fans run and whether ice has built up on the coil before rolling a truck with parts.
What “structured intake” means here
A refrigeration intake is a hosted form that captures the symptom, whether product is at risk, the affected unit, and a nameplate photo. That's the input that decides how fast a truck rolls and whether it carries the right compressor part, without a diagnostic call first.
Where this is the wrong tool
This is for commercial refrigeration — walk-ins, reach-ins, ice machines, rack systems — in food service, grocery, and distribution. It doesn't handle home refrigerators, and it never gives refrigerant or repair instructions.
See how it compares, or set it up
Every niche gets its own question set — browse the rest, or read how this differs from a chat widget or an answering service.