Qualified door & dock requests — not just a contact form
A stuck bay at 2 AM leaves a building open and a truck waiting. The intake asks the questions that decide what goes on the service truck, so the request arrives ready to dispatch.
The questions this niche actually needs
A blank “how can we help?” box gets you a callback and three more questions. Here's what the doors & loading docks intake asks up front, so the request arrives ready to act on.
- Which equipment — sectional door, rolling steel, dock leveler, or gate operator?
- What's the failure — won't open, off track, leveler sinking, spring or cable gone?
- Is the opening stuck or the building left unsecured right now?
- Roughly how wide is the opening, and how many positions are down?
- A photo of the door section or the leveler, plus the data plate if reachable.
Try it — this is the real form
The same engine a paying business would use, running in demo mode. Answer a couple of questions and watch the brief that would land in the owner's inbox. Nothing is emailed and no account is created.
The real form — go through it yourself
What lands in your inbox
Answer on the left — each answer prints here, then the finished brief lands after you submit.
What the photo does here
A photo of the door section or the leveler's data plate shows the tech the panel gauge, track type, or leveler model before the truck is loaded. An emergency call then carries the right springs or lip parts, rather than turning into a measure-and-come-back trip.
Service: Commercial door & dock
Problem: Dock leveler stuck, sinking, or won't raise
Flagged EMERGENCY — bay out of service, trucks waiting.
Equipment: Dock leveler / lift · Opening: ~8 ft · Positions affected: just one
Location: distribution center, 60612
Preferred contact: phone
What a dispatcher would note: a leveler that won't hold position usually points
to a hydraulic or spring issue rather than the deck itself — worth confirming the
model on the data plate so the truck carries the right cylinder or spring.What “structured intake” means here
Structured intake for doors and docks is a hosted request form that captures the equipment, the specific failure, the opening size, and a photo before anyone calls back. Instead of "a door is broken, call us," the shop gets a one-page brief it can dispatch from — the difference between a diagnostic visit and a first-trip fix.
Where this is the wrong tool
This is built for commercial and industrial doors, docks, and gates. It isn't set up for residential garage doors, and it doesn't dispatch a crew for you — it takes the request and hands you a brief to act on.
See how it compares, or set it up
Every niche gets its own question set — browse the rest, or read how this differs from a chat widget or an answering service.